# Support

Find your next step when an account, transfer, or game needs attention, or contact the Chain team.

## Find help

- [Account and access](/troubleshooting/signing-access/): Get help when Chain cannot use your signing access.
- [Funding problems](/troubleshooting/funding/): Track down delayed funds and work through transfer errors.
- [Pending actions](/troubleshooting/pending-actions/): Check what a pending action means and what to do next.
- [Interrupted games](/troubleshooting/interrupted-games/): Find your next step after a refresh, closed tab, or lost connection.
- [FAQs](/support/questions/): Get direct answers about Smart Vaults, transfers, and unfinished actions.

## Contact the team

Use the [Chain contact page](https://chain.wtf/contact) to send a support request or find the community contact options listed there.

Include the page or game, what you tried to do, the visible error message, and the approximate time. For a transaction, include its hash and the network shown by your wallet. If useful, include a screenshot with private information removed.

Do not include a seed phrase, private key, browser signing key, or account login code in a support request.

## Learn how it works

Visit [Getting started](/getting-started/) for account and funding guidance, or read a [game guide](/guides/) for rules and play steps. Developers can use the [Chain SDK documentation](https://sdk.chain.wtf/).

## Frequently asked questions

### Why will the contact form not send my message?

Follow the field message shown by the form: enter a name, a valid reply email, and a message. If you add a wallet address, use its full public address. Shorten a message the form marks as too long, then send it again. The topic and page or game fields are optional. Do not put wallet secrets in any field.

### Did my request send?

**Your request was accepted by the support relay** means the form confirmed acceptance; it does not confirm inbox delivery or when someone will reply. **The request could not be submitted** means the form reported a failure, but a request that timed out while sending may still have been accepted. **We could not confirm delivery** means the page stopped waiting before it could confirm the result, so your message may also have been received. If you already selected **Send message** and the outcome is unclear, use the Discord option on the [contact page](https://chain.wtf/contact) and mention the earlier attempt before sending the same request again.