# Funding problems

Check the recipient, network, asset, and transaction when a transfer is missing.

If receive details are missing, wait before sending. If you already sent funds, check that transfer before sending another. A balance delay or empty activity list does not prove the transfer failed.

## Check a sent transfer

1. Find the transaction in the sending wallet and check its network and status.
2. Compare the full recipient address, asset, and amount with the current Smart Vault receive details. For a bridge, check both its source transaction and destination status.
3. Use **Check add-funds status** when Chain shows a pending direct-deposit attempt. Keep checking that attempt; do not submit a second transfer to make the balance update.
4. After a confirmed result, refresh the vault balance. [Wallet activity](/funds/balances-and-activity/) is a view of recorded movements, not proof of complete account history.

If the transfer details match but the balance still looks wrong, [contact support](https://chain.wtf/contact) with the transaction hash, network, asset, amount, and Smart Vault address. Include the bridge route details if relevant. Never include a private key or recovery phrase.

If you sent to a different address, network, or asset, keep the transaction details for support. Do not assume another transfer will fix it or that recovery is guaranteed.

## Frequently asked questions

### Can I send funds when receive details are unavailable?

Wait until Chain shows the Smart Vault address, network, and asset together. Use its retry option if offered. Do not guess the missing details, rely on an old saved address, or send a test transfer. If they remain unavailable, [contact support](https://chain.wtf/contact) with the public owner-wallet address and message shown.

### I sent funds but the balance has not changed. Should I send them again?

Do not send it again yet. Check the same transfer in your sending wallet and compare its recipient, network, asset, and amount with the current Smart Vault receive details. Use **Check add-funds status** if Chain shows a pending direct-deposit attempt. For a bridge, check the route and destination status too.

After a confirmed result, refresh the vault balance. An empty activity view does not prove no transfer occurred. If the details match but the balance still looks wrong, follow [funding troubleshooting](/troubleshooting/funding/) and keep the transaction hash for support.


## Related

- [Troubleshooting](/troubleshooting/)
- [Funds](/funds/)