Find your next step when an account, transfer, or game needs attention, or contact the Chain team.
Find help
Contact the team
Section titled “Contact the team”Use the Chain contact page to send a support request or find the community contact options listed there.
Include the page or game, what you tried to do, the visible error message, and the approximate time. For a transaction, include its hash and the network shown by your wallet. If useful, include a screenshot with private information removed.
Do not include a seed phrase, private key, browser signing key, or account login code in a support request.
Learn how it works
Section titled “Learn how it works”Visit Getting started for account and funding guidance, or read a game guide for rules and play steps. Developers can use the Chain SDK documentation.
Frequently asked questions
Section titled “Frequently asked questions”Why will the contact form not send my message?
Section titled “Why will the contact form not send my message?”Follow the field message shown by the form: enter a name, a valid reply email, and a message. If you add a wallet address, use its full public address. Shorten a message the form marks as too long, then send it again. The topic and page or game fields are optional. Do not put wallet secrets in any field.
Did my request send?
Section titled “Did my request send?”Your request was accepted by the support relay means the form confirmed acceptance; it does not confirm inbox delivery or when someone will reply. The request could not be submitted means the form reported a failure, but a request that timed out while sending may still have been accepted. We could not confirm delivery means the page stopped waiting before it could confirm the result, so your message may also have been received. If you already selected Send message and the outcome is unclear, use the Discord option on the contact page and mention the earlier attempt before sending the same request again.